Move2Green Limited Customer Care Policy Statement
Whether we are working on domestic or non-domestic projects, Move2Green Limited is committed to provide a high standard of service to all of our customers / clients for all of the services we deliver throughout the UK. We believe the key to our excellent customer service is ensuring that we get it right first time, every time.
This policy applies to all staff, manager and operatives in all departments, supply partners and any verified subcontractors.
The purpose of this policy is to ensure that all staff, operatives, verified subcontractors, customers and clients of Move2Green Ltd are understand the principles and objectives of our customer care policy and in the case of our staff, their roles and responsibilities in ensuring the provision of the highest standards in the delivery of our services.
Policy Aims and Objectives
- To ensure that all of the services we provide are response to customer/client needs and wishes.
- To ensure that all of our services are delivered to the highest possible quality standard with the resources available.
- To provide quality service to all stakeholders interacting with Move2Green Limited – customers, clients and to all other staff members.
- To ensure that customers are provided with all relevant information appropriate to the products and services we provide, when required and in the most suitable format.
- To ensure that any customer enquiries or complaints are addresses promptly and resolved to the full satisfaction of the customer and any other relevant stakeholders.
- To ensure that all customers receive consistently excellent standards and fair treatment at all times, in accordance with the company’s with this policy and our company values.
- To continuously train and equip our staff with the knowledge and competencies to help continuously enhance the company’s service standards in the provision of all of the products and services we provide.
- Move2Green Limited will always operate within the requirements and scope of this policy to provide a standard of service, which can be continuously assessed by our clients and customers.
- We will always deal with customers and clients promptly, treating them with courtesy and respect at all times.
- We will ensure that all of our staff and verified subcontractors are trained to provide a high quality service to all of our customers and clients.
- We will continuously monitor and review our performance through our Quality Management System, actively welcoming all comments from customers and clients – which we will always consider to be opportunities to help the company on our path to continuous improvement.